Shipping, Returns & Coral Guarantee

Aquarium Return Policy

Due to the custom nature of these products, all aquarium, stand and canopy orders are FINAL. Orders cannot be returned, cancelled or exchanged outside 72 hours of placing the order. Aquariums & Furniture must be inspected before signing off on upon pickup or delivery.

Shipping Rates

Aquarium, stand and canopy orders ship via flat-rate freight based on tank length:

Tank Length Flat Rate
Up to 36" $250
48"–60" $350
72" $450
84" $550
96"+ $600

Tanks and stands/canopies ship together at one flat rate and can be stacked. If a cabinet or canopy is ordered without a tank, tiered shipping still applies. Multiple tanks ship as multiple flat-rate charges, since tanks cannot be stacked.

Other Shipping Options

  • Free local pickup
  • White-glove inside delivery: available within 150 miles, quoted case-by-case (please contact us for details).

Lead Times

  • All cabinetry, Mega Matrix, Pro, Crystaline, and Rimless models are made to order (3–6 week lead time). For urgent needs, please contact us for availability.
  • AIO Tanks & Stands and Oceanvue Tanks & Packages typically ship within one week of order.

Our Live Arrival Guarantee

We stand behind the health and quality of everything we ship.

All items are WYSIWYG (What You See Is What You Get) unless otherwise noted. Every coral is carefully maintained and photographed under Reef Breeder Meridian LEDs so you can buy with confidence, knowing exactly what you're receiving.

48-Hour Live Arrival Guarantee

We proudly offer a Live Arrival and 48-hour guarantee on all fish and corals — even in the event of carrier delays.

While we do not offer refunds on fish, corals, or invertebrates, any approved claims will be issued as store credit. Store credit:

  • Never expires
  • Can be used at any time
  • Applies to anything in our store

Please note: shipping costs are non-refundable and not eligible for store credit.

How to File a Claim

If there is an issue with your order, we're here to help.

To receive store credit:

  1. Email contact@mattscorals.com within 48 hours of delivery
  2. Include your order number
  3. Attach clear photos of the deceased item(s)

We review claims promptly and work quickly to take care of you.

Shipping Schedule

To ensure the safest possible transit, live orders ship Monday through Wednesday on a first-come, first-served basis unless a specific ship date is requested in your order notes.

We do not offer Saturday delivery due to inconsistent carrier reliability — this helps us protect your livestock and your investment.

Our goal is simple: Healthy livestock, honest representation, and service you can trust.